Returning Goods and Additional deliveries

At the Firesideshop.co.uk, we understand that returning goods you have bought online can be less than straight forward. To make life easier for you we offer a Return of Goods service  (below).  When you make a return of goods order,   we will collect items from any given address  and have them brought back to our premises, where we will process the return and refund the value of the goods after a satisfactory inspection.   So if you have mistakenly ordered the wrong product, or if the item is not suitable . We offer a Return of Goods order for UK mainland and also for Highlands and Islands,  we can collect items from any given address  ( just enter it as a “ delivery address”  at the shopping cart stage).  We will then contact you to arrange the time and date of the collection.  We can accept returns up to 28 days of the original delivery date,  products must be returned in their original packaging, be in resalable or  unused condition  Regrettably due to the nature of the goods,  this service is not available for any of our Bespoke Items.

For customers who buy goods that are marked as being on extended deliveries, and subsequently decide that they would prefer to receive “what they can” in the meantime. our additional delivery product enables us to split a consignment into a second separate delivery for products that are expected into stock at a later date.   

 if you have any queries please email solutions@thefiresideshop.co.uk , or call the shop on 01912680027. 

 

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