Testimonials
As you may have read on our "About Us" page, we are a family-run business who strive to give our customers an informative, helpful and friendly service. Since 1947, we have built the reputation of Thorpes of Gosforth, our main business, on such service and aim to do the same with The Fireside Shop over the coming years.
Below are a few examples of the feedback we have received so far from our website:
"Dear Colin,
Many thanks for sending the coal hod, which looked good in the shot.It will be in the December issue of Homes & Gardens - Style Solutions; The Perfect Fireplace.
All the best"
"Just a short email to thank you very much for despatching all the fireside items I ordered from you last week. I am very pleased with all of it and the quick service"
"---Dear Peter,
Fender arrived today & it fits perfectly.
Took me about 20 minutes to unwrap!
Thanks,------(we don't want to risk damage in transit)"
"---Order No T2395 arrived 12.30 today many thanks for a 1st class service,
Regards Colin"
"I would like to thank you and your team for the fast and professional way in which you dealt with and delivered our hearth fender. We were very pleased with the quality and price of the fender and will be recommending you to anyone who should ask where we purchased it from. If you would like to use us as satisfied customer for referrals, then please do so.
Thank you again.
Steve Pierson (Nuneaton)"
"Dear People,
Basket arrived about half an hour ago (order 8307) so we have now tidied up and moved the trug, laundry basket and garden rubbish basket that we've been using for the last 18 months and are feeling very smug at the new image! Thanks! brilliant service, like the product . . . wot more can I say?
Virginia"
"Dear Firesiders
Last Saturday evening (24th November) I ordered 2 ashpans for our Baxi fire. On Tuesday 27th November they arrived at 8.00 am, well packaged and exactly what I ordered. I have installed the first bucket this morning - fits like a glove!
"Gentlemen,
I have this morning received the above order T2029 and am more than pleased. Both basket and the ashtray appear to fit well. I had long given up hope of ever finding replacement parts, Bells of Northampton who we originally purchased the fire grate from informed me they had long ago ceased to stock parts for this particular grate. It was a breath of fresh air to find your web-site and send my thanks once again for the efficient way the order was dealt with, my thanks also to Peter B with whom I dealt with.
Regards E. Prescott."
"Thank you very much.
Can I just say that we are very impressed by your product range, prices and now customer service.
Many thanks - I am sure we will be shopping with you again"
"I have just received my order & am delighted with the goods. Thank you for providing a really good service."
"I just wanted to drop you a line to say how quickly and efficient the order arrived (on Tuesday the 9th October). I am so pleased with the items - thank you for a quick and efficient service"
"Thanks for an excellent product and first-class service"
"We have received the hearth tidy today, thank you for your efficient, prompt and friendly service, we will be recommending you"
"Wish your shop was nearer to me, you have some great things for sale - great website"
"I must say how much I appreciated the courtesy and helpful attention given when I phoned my order through and the prompt execution of this"
"Just to let you know we received our grate today and it is in situe with a lovely fire tonight many thanks for all your help"
"Hi, thanks for doing the exchange so quickly - we're really pleased with the fireguard, it's perfect. And we'd certainly consider coming back to you in the future"
"Just a thank you - we got our order today - that's pretty good delivery! Looks great (no pun intended), but I should have bought the back brick to space it out a bit - you were right!...Thanks again"
"Thanks for an excellent service, pity there are not more around like you"
"Fire guard arrived - we are very pleased with it - glad to see someone in the UK is still making good quality metalwork. Thanks."
"Fantastic. The guard and grate arrived today and are installed. They look superb...I will try them out this evening and if they perform well I would like to order another set exactly the same!!"
"Good communications, good packing, good price, good goods, good god! A miracle"
"Perfect, many thanks - quick, simple and precisely as expected. Many thanks"
"Very smooth received item within days - thanks for the prompt service - I'll be back!"
"Just to say we received the goods yesterday and are really pleased , both with the goods and the fast efficent service"
"Thanks- all arrived on time and is fine .You have a good operation! much appreciated"
"Many thanks for forwarding the ashpan.It was recieved safely on Monday .Perfect fit! I'd like to thank you for providing such a great service"
"Just taken delivery of the Dovedale FE1295 fireguard.Thank you for your exellent and speedy service.Very impressed."
"Received the fender yesterday looks great fits exactly .Thank you"
"thanks very much for your very prompt and informative reply to our query.We have just placed an order for on of these fire kits
"I'd like to pass on my grateful thanks to Colin for the way he dealt with me with my choice of fenders. He was really friendly and efficient"
"Our fire fender looks superb we did not belive you could make such a difficult order ---your service was outstanding"
"The fire trim certainly finishes the fire after such service I will be ordering more parts for my other fires"
"Recieved Patterdale guard this morning, fitted perfectly. Thanks again for your help and efficient service very speedy delivery" .
"Thank you for new fret & grate etc, it fits perfectly and looks fantastic"
"The Addingham Black Guard arrived safely. Thank you so much for your prompt response to my order"